Contact Us

Last Updated: April 17, 2025

At Creatopia, our mission is to empower creators with high-quality digital tools that simplify the editing process and elevate your creative work—whether you're working with photos or video.

Our dedicated support team is available Monday through Friday, from 10:00 AM to 5:00 PM Eastern Time. We aim to respond to all inquiries within one business day. For the fastest assistance, please contact us at help@creatopia.us.

If you are experiencing issues accessing your files, received the wrong product, or feel that something didn’t meet your expectations, don’t hesitate to reach out. We are happy to investigate and offer a solution whenever possible.

Please note that because all of our content is delivered digitally, we are unable to offer refunds once the files have been accessed or downloaded. However, if you’ve experienced a duplicate charge, received incorrect files, or encountered a technical issue that we are unable to resolve, we may issue a refund at our discretion. Be sure to include your order number and as many relevant details as possible so we can assist thoroughly.

Thank you for being part of the Creatopia community. We're here to make sure you get the most from your experience.