Privacy Policy

Last Updated: April 17, 2025

At CreaTopia (“we,” “our,” or “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (creatopia.us) or use our creative digital asset services.

By using our site, you agree to the practices outlined below.

1. Updates to This Policy
We may update this Privacy Policy to reflect changes in our operations or to comply with legal requirements. The most current version will always be posted on this page and becomes effective immediately upon publication.

2. Information We Collect
We collect information directly when you place an order or contact us, such as your name, email, and billing details. We also collect data automatically through cookies and analytics tools, including your IP address, browser type, and interaction with our website. In some cases, we may receive information from trusted third-party platforms like payment processors or ad networks.

3. How We Use Your Information
Your information is used to process purchases, deliver your creative files, assist with support inquiries, prevent fraud, improve your browsing experience, and support marketing campaigns on platforms such as Meta, Google, and Pinterest. We do not sell or rent your personal data. We may share information with partners who help us fulfill these purposes, in accordance with applicable laws.

4. Targeted Advertising and Tracking
We may use your interactions on our site to serve personalized advertising, which could be categorized under certain regulations as cross-context behavioral advertising. You can opt out of this kind of use through browser-based tools or by enabling Global Privacy Control (GPC), which we honor.

5. Cookies and Similar Technologies
We use cookies and similar tools to store preferences, analyze traffic, and personalize your experience. You may disable cookies via your browser settings. If required by law, we will respect opt-out signals such as GPC.

6. Third-Party Services
Our platform integrates with providers such as Shopify, Stripe, PayPal, Google, Meta, and Pinterest. These services operate independently and may collect information according to their own privacy practices. We recommend reviewing their policies directly, as we are not responsible for their data handling.

7. Children’s Privacy
CreaTopia is not intended for users under the age of 13. We do not knowingly collect or store data from children. If we learn that a child’s information has been submitted, we will delete it promptly.

8. Data Security and Retention
We implement industry-standard safeguards to protect your data. No system is perfect, so we urge you not to send sensitive details like full credit card numbers via email. We retain your information only as long as needed for order fulfillment, fraud prevention, legal compliance, and dispute resolution.

9. Your Rights
Depending on your location, you may have rights regarding your personal data, such as access, correction, deletion, or the ability to withdraw consent. To exercise any rights, contact us at help@creatopia.us. We may need to verify your identity. Residents of certain regions, such as the EU or UK, may also contact their local data protection authority.

10. International Transfers
If you access our services from outside the United States, your data may be transferred to and processed in the U.S. or other jurisdictions. Where required, we use appropriate safeguards such as Standard Contractual Clauses to protect international transfers.

11. Contact Us
For any privacy-related questions or requests, you can reach us at help@creatopia.us.

You can also view our Terms of Service, Refund Policy, Delivery Policy, and Do Not Sell or Share My Personal Information pages for more information.